Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
This Privacy Policy governs the information practices of Euphoric Innovations LLC, operating under the brand Euphoric AI ("Euphoric," "we," "us," "our"). It explains the types of data we collect, how we use it, and your rights in relation to your personal information when using our websites, digital platforms, and services.
Euphoric AI builds and delivers AI-powered solutions, including voice and conversational AI services, for businesses worldwide. We process data in accordance with applicable laws, industry standards, and best practices to ensure security, transparency, and accountability.
1. Purpose & Scope
This Privacy Policy applies to information collected through:
- Our websites and online platforms
- Our AI-powered services and APIs
- Email, phone, or other offline interactions
Where we process information on behalf of our business customers (for example, when their clients interact with AI agents), the use of that information is primarily governed by the customer's own privacy policy and agreements with Euphoric.
2. How We Collect Data
We may collect data in different ways depending on how you interact with our services:
a. System & Technical Data
- Device type, operating system, IP address, browser type, and related technical details.
- Collected automatically to improve service performance, security, and analytics.
b. User-Generated Data
- Information you voluntarily provide (e.g., account details, uploaded content, customer interactions).
- Interaction data when using AI services (calls, chat transcripts, responses).
c. Cookies & Tracking
We separate cookies into four purposes and ask for your permission where the law requires it:
- Essential — security, form delivery and remembering your cookie choice. Always on; never used to track you.
- Analytics — Google Analytics 4 with IP anonymisation and Google Consent Mode v2, so nothing is stored before you agree in opt-in regions (EEA, UK, Switzerland).
- Marketing — lets us follow up on an enquiry you sent us. Only with your explicit tick on the form.
- Advertising — measurement and personalisation by ad platforms. Off by default everywhere.
Change or withdraw your choice at any time via in the footer. We never fingerprint devices, never read browser account identity, and never infer who you are from your IP address.
3. Information We Collect & Store
Personal data may include:
- Full name
- Email address
- Location
- IP address
- Business information (company name, role, etc.)
- Usage data from AI service interactions
We do not intentionally collect sensitive personal information (such as health, biometric, or racial/ethnic data) unless required for a specific service and only with your explicit consent.
4. How We Use Your Data
We may use personal data for purposes including:
- Delivering and improving our services
- Providing login access and account management
- Billing, subscription management, and telephony usage tracking
- Customer support and communication
- Business intelligence, analytics, and product optimization
- Marketing (with opt-out options)
- Legal compliance and responding to lawful requests
5. Who Has Access Internally
Access within Euphoric AI is restricted to employees and contractors who need it to perform their duties (e.g., support, development, billing). Access is granted on a strict "need-to-know" basis.
6. Sharing Data with Third Parties
We may share your information with:
a. Processors & Service Providers
- For hosting, analytics, payment processing, communications, telephony services, and technical support.
- All partners are bound by contracts to handle data securely and only for authorized purposes.
b. Legal Authorities
- If required by law, regulation, or legal process.
- To enforce our rights, prevent fraud, or protect users' safety.
c. Business Transfers
In the event of a merger, acquisition, or asset transfer, your data may be part of the transferred assets.
7. Data Retention
We keep personal data only as long as needed for the purpose it was collected for:
| Data | Retention | Basis |
|---|---|---|
| Website analytics aggregates (GA4 / Search Console) | Indefinite | Aggregated; contains no individuals |
| Consent and opt-out records | 7 years | Evidence of your choice (stored hashed, never your address) |
| Visitor and session events | 13 months | Automatically deleted; aligned with Google Analytics |
| Website enquiries and applications | 24 months | Or sooner on request |
| Customer and lead records | Life of the relationship | Then deleted or anonymised; legal retention where required |
| Marketing suppression list | Kept | So we never contact you again once you say no |
To access or delete your data, email privacy@euphoricai.io. We anonymise your records across our systems and keep only a note that a deletion happened.
8. Security
We implement administrative, technical, and organizational safeguards to protect data from unauthorized access, loss, misuse, or disclosure. While we work to maintain high security standards, no system is 100% secure, and users must also take responsibility for protecting their account credentials.
9. Your Rights
Depending on where you live, you may have specific privacy rights:
a. Under GDPR (EU/UK users):
- Right to access, rectification, and deletion
- Right to restrict or object to processing
- Right to data portability
- Right to opt-out of marketing
- Right to withdraw consent for sensitive data processing
b. Under CCPA (California users):
- Right to know what data we collect
- Right to request deletion
- Right to opt out of the sale of personal data (we do not sell personal data)
- Right to equal service without discrimination
To exercise your rights, contact us at hello@euphoricai.io.
10. International Data Transfers
As a U.S.-registered company, we may transfer data across borders (including the U.S., EU, UAE, India, and other regions where our clients operate). We ensure appropriate safeguards are in place, such as contractual data protection agreements and compliance with applicable frameworks.
11. Children's Data
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If such data is inadvertently collected, we will delete it promptly.
12. Third-Party Websites
Our services may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. Please review their policies separately.
13. Changes to this Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or platform notices. The "Last Updated" date at the bottom of this document reflects the latest revision.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, you can contact us at:
Last Updated: 04 September 2025